Employee At DETR Call Center Tests Positive For COVID-19

Calls For S. Nevada Will Be Handled By Carson City Office For Now.

Mitch Kelly
July 13, 2020 - 5:16 am
A vehicle drives by a sign at the State of Nevada Department of Employment, Training and Rehabilitation (DETR) as the coronavirus continues to spread on April 28, 2020 in Las Vegas, Nevada.

Ethan Miller/Getty Images

LAS VEGAS, NV (KXNT) - Long wait times to talk to a resprentive of the State's Department of Employment, Training and Rehabilitation are only going to increase after an employee of the southern Nevada call center tested positive for the coronaviurs.

DETR was made aware of positive COVID-19 case in the Las Vegas unemployment insurance call center on Saturday.

Upon learning of the positive result, the call center was immediately closed, and remediation efforts began as set forth by state and CDC protocols. The employee is self-quarantined, and there is no immediate exposure risk to the public as the facility has been closed to the public since mid-March.

DETR says it is taking all necessary actions, including notifying appropriate staff and deep cleaning the workspace. During this period, all claims typically handled by the Southern Nevada office will be handled by the UI call center staff in Carson City.

“Ensuring the continued health and safety of our employees is our primary concern and we are taking immediate action to ensure we can have staff return to work swiftly and safely. Until all protocols are met, claims will be handled by our UI call center staff in the Carson City call center,” said Kimberly Gaa, Administrator of DETR’s Employment Security Division.

While the Southern Nevada office is closed, claimants are urged to use UI online services as much as possible at ui.nv.gov. Online filing during non-peak hours, such as early mornings, at night or weekends is also highly recommended.

The Pandemic Unemployment Assistance (PUA) system and call center will not be impacted. Individuals may file online at www.employnv.gov or call the PUA Call Center at (800) 603-9681.

DETR employees who may have been exposed due to extended close contact with the employee are being identified and health officials will determine if further testing is needed.