County launches new app to report problems

Can be used for everything from potholes to COVID violations

Mitch Kelly
November 19, 2020 - 5:27 am
Symbol of Clark County, Nevada

Clark County Twitter

Las Vegas, NV (KXNT) - Clark County has launched a new reporting tool called “FixIt Clark County” that allows residents to report quality-of-life issues and request services.

The location-based tool allows residents to easily report an issue of concern via an address or pin drop based upon the user’s current location. They also can upload pictures and descriptions of their concerns to this centralized issue management system.

Residents can report issues via the Clark County website or through an app that may be downloaded from the website or from the Google Play and Apple app stores.

Issues that may be reported include potholes, graffiti, street light issues, trash and debris, illegal short-term rentals, COVID-19 health violations, homeless encampments and more. Additionally, users may submit requests for information to the County and to residents’ County commissioners.

Once residents report issues, they can track through the app the progress being made. County staff will be able to manage these requests, view their reported location, and update the citizen with the status, many times responding directly from the field.

Residents also may track issues that have been reported in their neighborhoods and provide comments about them, and even vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests — not just the ones they report. 

“Residents want to be able to report issues and have them resolved in a way that’s easy and convenient for them,” said Commissioner Michael Naft, who advocated for securing a reporting tool such as this. “FixIt will be an important tool for improving Clark County’s customer service.”

Commission Chairman Marilyn Kirkpatrick agreed. “Our residents are our eyes and ears in the community and we need them to help us identify matters that need resolving. This app will make it easy for residents and allow us to work together to improve our quality of life.”

County departments and offices initially tied into the app are Public Works, the Public Response Office (code enforcement), Business License and the commissioners’ offices.