State's Unemployment Office Beefs Up Staff To Meet Demand

Office Hours Expanded, More Workers For Call Center

Mitch Kelly
April 10, 2020 - 6:05 am
Unemployment insurance form and clipboard on a desk.

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LAS VEGAS, NV (KXNT) - The Nevada Department of Employment, Training and Rehabilitation says it has tripled its staff to meet the unprecented demand for benefits for those fired or furloughed because of the COVID-19 (coronavirus) pandemic.

In the last few weeks, the most common complaint for those seeking first time unemployment benefits was that the online portal in which to file the claim was either very slow or not working altogether.

To address those complaints, the DETR says that it has nearly tripled its staff from 75 employees in the unemployment insurance department to more than 200, and says it continues to work on technology solutions to support more remote work for staff, expanded internet access and traffic, and service availability in Spanish.

In addition, Governor Sisolak's officed announced that it had hired a third-part vendor and 100 full-time phone workers to boost unemployment insurance call center capacity. Those workers should be starting next week.

More than 160,000 Nevadans have filed for first-time unepmployment benefits in March, shattering the old record set durung the peak of the Great Recession in 2009.

The DETR has also expanded their hours to meet the increased demand. Centers are now open from 8:00 a.m. to 8:00 p.m. Monday through Friday.

For those wanting to file a claim online, you can visit the DETR website here.